Business systems
A messaging channel with dedicated business products and APIs.
Where it fits in our work
We use approved business routes for enquiries, updates and hand-offs, subject to account approval, messaging policies and customer consent.
How we choose and apply it
We map the existing records, owners and approvals before connecting a new workflow. Availability of a connector does not establish permission: credentials, licences, data access and exceptions are checked for the specific deployment.
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