Tetra assistant privacy
What can it do?
The assistant explains Tetra’s public services and work, and helps you find the relevant contact or booking page. It cannot access email, calendars or customer records, make bookings or send messages. AI can make mistakes; scope, pricing and timing need confirmation from the team.
Where do messages go?
After you agree, your message and a limited portion of the conversation are sent through Tetra’s Vercel hosting to Groq’s GPT-OSS 120B model to generate a reply. Groq states that inference inputs and outputs are not retained by default, but may be retained for up to 30 days for reliability or abuse monitoring, or longer when legally required. Processing may occur in the United States. This is not a confidential channel. Do not share customer names, personal email addresses, phone numbers, passwords or private files. Automated sensitive-data checks cannot catch every kind of personal information.
What does Tetra retain?
Conversation text stays in page memory and is cleared on reload or when you start again. Tetra does not save chat transcripts in its database or application logs. Temporary counters and HMAC identifiers help prevent abuse; some remain for up to 35 days and are deleted on subsequent requests after expiry. Hosting and network providers may retain operational logs under their own policies. Using the assistant does not subscribe you to marketing.
What if the AI is unavailable?
The connection is restricted to a Groq Free-tier account, with no automatic provider fallback or credit purchase. Availability and provider policies can change, and request limits apply. When AI cannot respond, clearly labelled “Website guidance” provides excerpts from approved site content. You can contact the team directly at any time.
Contact and privacy requests
Email info@tetra.sa. Use an appropriate direct contact channel for private matters rather than the assistant. Updated 25 October 2026.
Groq data handling ↗
Vercel privacy policy ↗